Shipping policy
Shipping Policy
Last Updated: November 2025
Welcome to Keyflora! We’re committed to delivering your favorite beauty and skincare products safely and efficiently. Please review our shipping policy below to understand how we process and ship your orders.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.
In rare cases of high order volume or product restocking, there may be slight delays.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Standard Shipping (U.S.): 3–7 business days
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Expedited Shipping (U.S.): 2–3 business days
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International Shipping: 7–21 business days (depending on location)
Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing for international orders.
3. Shipping Locations
We currently ship to:
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All 50 U.S. states and U.S. territories
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Select international destinations
If your country is not listed at checkout, please contact us at info@shopjma.com for assistance.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24–48 hours to update after dispatch.
5. Incorrect Shipping Information
Please double-check your shipping address before confirming your order. Keyflora is not responsible for lost or delayed shipments caused by incorrect or incomplete addresses. If you realize you entered incorrect details, contact us immediately at 813-816-1719 or info@shopjma.com.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team within 7 days of delivery at info@shopjma.com. We will work with the carrier to resolve the issue as quickly as possible.
7. Customs, Duties, and Taxes (for International Orders)
Keyflora is not responsible for any customs fees, duties, or taxes that may apply to your order. These charges are the responsibility of the customer.
8. Returns and Exchanges
For information on returning or exchanging items, please review our Return Policy.
9. Contact Us
If you have any questions about your order or shipping details, please reach out to our support team:
📍 Address: 1201 Jupiter Dr, Unit 5, Jupiter, FL 33458, United States
📞 Phone: 813-816-1719
📧 Email: info@shopjma.com